XDSOFT developed the website, application form, online bank, and mobile bank for the Touch Bank project

In 2015, the innovative project Touch Bank, an online retail bank from the international financial group OTP (www.touchbank.com, part of OTP Group), was launched.

To implement the portal solution, Touch Bank selected the platform from global vendor Backbase, and for its deployment, it chose Backbase’s partner in Russia, XDSOFT (www.xdsoft.ru).

XDSOFT's solution included the development of the website, application form, online banking, and mobile banking. The deployment began in June 2014, and by April 2015, the bank started offering remote banking services (RBS) to its clients. By October, the number of cities offering remote services exceeded 50, including major metropolitan areas.

Key components of the developed information system:

• Website – A marketing tool integrated with marketing campaign management (MCCM) systems and web analytics tools (Woopra, IBM Tealeaf) to create targeted offers for clients.
• Application Form – A separate subsystem within the website that allows clients to apply for products online. The form scenarios are customizable by the bank for different products using a "form constructor," improving conversion rates. During form completion, real-time checks are conducted through external systems (DQ), enhancing data quality and reducing the time from client application to the bank's informed decision.
• Online Bank – Includes unique features encouraging clients to use Touch Bank's services, such as a loyalty system (partnership programs), "Multicard" (linking cards from other banks), and other tools (bill payments, transfers, deposits, opening foreign currency accounts and currency conversion, PIN code assignment and card activation, document requests, and communication with the bank).
• Mobile Bank – Applications for iOS and Android that provide clients with full access to managing their finances via mobile devices, a key focus for the future development of the remote banking system (RBS).