Monitoring and Control Systems

The management and monitoring of the IT infrastructure in the companies of all industries are the foundation for stability, efficiency, accuracy and performance of processes in the information systems. The systems of this class allow preventing problems of all kinds before the occurrence of any incident that can cause interruption of company’s operations.

Today’s telecom service providers, who handle a great amount of telecommunications equipment from different manufacturers and operate a developed and distributed infrastructure, can use the monitoring and management system to improve economic efficiency of business processes to perform services; to identify the main challenges and bottlenecks associated with OSS systems; to improve the quality and reliability of communications services; to reduce the cost of prevention, detection and elimination of problems associated with the provision of services.

For example, the use of monitoring and IT infrastructure management systems by the leading telecom companies allowed them to:

  • increase the capacity of the monitoring process, reduce the response time (Time to acknowledge) by the alternative use of staff, who had previously processed simple events
  • reduce time-to-market for new services by 90%
  • reduce activation of new subscribers from 20 to 2 minutes
  • reduce the trouble ticket sending time by having more information on the events from the inventory system and application control system
  • increase ARPU
  • reduce operating costs by replacing multiple systems with one centralized system

The results of the implementation of the system to monitor and manage IT infrastructure will be:

  • Comprehensive quality control of provided services and equipment operation with automated collection of accurate and actual information on the status and loading of the network equipment
  • Possibility to optimize the use of the network and network planning with advanced network features analysis tools
  • Cutting costs of network development and operating costs due to complete and efficient use of hardware resources
  • Increased performance of personnel engaged in tasks of analyzing the quality of customer service and network planning by automating business processes and elimination of the most routine operations
  • Generation of comprehensive reports on the operation of information network in accordance with the required level of detail (engineering reports, reports to the heads of departments and senior management of the company)
  • Increase in company’s revenues by reducing operating expenses to eliminate the weak/overloaded points in the network and to automate all processes of the company as a whole
  • Increased manageability and transparency of the company (the increase of its value) by unifying the management tools and applying the same standards for all branches

Applicable Technologies

To implement the projects to develop the monitoring systems and IT infrastructure management systems, our team uses the solutions by the leading companies:

  • IBM Tivoli Netcool
  • EMC WATCH4NET
  • HP Operations
  • SevOne
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